wwbet Privacy Policy — How We Handle Your Data

wwbet operates the online casino and sports betting platform accessible at wwbet.games (the "Platform"). This Privacy Policy explains how wwbet collects, processes, stores, and protects personal data relating to users of the Platform, including registered account holders and visitors who browse without registering. This Policy forms part of our broader commitment to operating a secure, transparent, and trustworthy gaming environment for players across Bangladesh.

By accessing or using the wwbet Platform — including placing bets, making deposits, or simply browsing the site — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform. This Policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform.

wwbet collects personal data from you in several ways: directly when you register an account or make transactions, automatically as you use the Platform, and occasionally from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.

wwbet uses personal data collected from you only for the purposes set out in this Privacy Policy. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. The specific purposes for which we use your data are:

• To create and manage your account, verify your identity, and process your deposits and withdrawals via your chosen payment method.
• To fulfil our legal and regulatory obligations, including age verification (21+), KYC compliance, and anti-money laundering checks required of online gaming operators.
• To operate our responsible gaming programme, including monitoring gaming patterns for indicators of problem gambling and applying account-level limits where appropriate.
• To detect, investigate, and prevent fraudulent activity, account abuse, bonus abuse, and any other conduct that violates our Terms and Conditions.
• To improve the Platform's performance, user experience, and game offering — including analysing aggregated, anonymised usage data to identify areas for product development.
• To communicate with you about your account, including transaction confirmations, security alerts, and responses to support enquiries submitted via email.

wwbet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity — processing required to fulfil the contract between you and wwbet when you register an account and use the Platform.
• Legal obligation — processing required to comply with applicable laws and regulations, including KYC, age verification, anti-money laundering, and responsible gaming obligations.
• Legitimate interests — processing for purposes such as fraud prevention, platform security, and product improvement, where these interests are not overridden by your rights.
• Consent — where we rely on your consent for a specific processing activity (for example, sending optional promotional communications), you have the right to withdraw that consent at any time by contacting support.

wwbet does not sell or rent your personal data. We share your personal data only in the following limited circumstances:

• Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposit and withdrawal transactions securely. These providers receive only the data necessary to complete each transaction.
• Identity verification and KYC service providers, where we are required to verify the identity or age of an account holder in compliance with responsible gaming or anti-money laundering obligations.
• Law enforcement, regulators, or other public authorities, where wwbet is legally required to disclose data in response to a valid legal request, court order, or to protect against fraud, illegal activity, or threats to safety.

In all cases where data is shared with third-party service providers, wwbet requires those providers to handle your personal data only in accordance with our instructions and to maintain appropriate security standards. We do not permit third-party service providers to use your personal data for their own marketing or commercial purposes.

The wwbet Platform uses cookies — small text files stored on your device — to support the operation of the site and to improve your experience. Cookies allow the Platform to recognise your device between sessions, keep you logged in, remember your preferences, and measure how different pages are used. wwbet does not use cookies to serve advertising to you on third-party websites.

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of the wwbet Platform — for example, disabling session cookies may prevent you from staying logged in. By continuing to use the Platform after being notified of our cookie practices, you consent to the use of cookies as described in this Policy.

As a user of the wwbet Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact wwbet support at [email protected]. We will respond to all valid requests within a reasonable period.

wwbet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Account data is retained for the duration of the account's active status and for a further period after account closure as required by applicable legal and regulatory obligations — including anti-money laundering record-keeping requirements.

Transaction records are retained in accordance with applicable financial record-keeping requirements. Technical logs are typically retained for a shorter period consistent with their operational purpose. Where data is no longer required for its original purpose and there is no legal obligation to retain it, wwbet will delete or anonymise that data securely.

wwbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews.

Whilst wwbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. If you suspect that your account has been accessed without your authorisation, you should contact wwbet support immediately and change your password. You are responsible for keeping your login credentials confidential and for any activity carried out under your account.

The wwbet Platform is strictly for users aged 21 and above. wwbet does not knowingly collect personal data from any person under the age of 21. If wwbet becomes aware that personal data has been collected from a person under 21 without parental consent, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

wwbet reserves the right to update this Privacy Policy at any time. Where a material change is made, wwbet will make reasonable efforts to notify active account holders via the Platform or by email. The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following any change to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wwbet handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will respond to all data-related enquiries promptly and in good faith.

Email: [email protected]